✓ Time Frame: Returns are accepted within 7 days from the date of purchase.
✓ Condition: Items must be in their original condition, unworn, and without any damage.
✓ Packaging: Items must be returned with all original packaging, including certificates of authenticity, appraisal reports, and any accessories or gifts.
✓ Custom Orders: Custom-made jewelry or items that have been engraved, resized, or altered in any way are not eligible for return.
✓ Authorization: Contact our Customer Service team at [email protected] / Phone: 046 458 2140 / 0970 757 8888 to obtain a Return Authorization (RA) number.
✓ Packing: Securely pack the item in its original packaging. Include the RA number and a copy of the original receipt.
✓ Shipping: Ship the package to the return address provided by our Customer Service team. We recommend using a trackable and insured shipping method.
✓ Method of Refund: Refunds will be issued to the original method of payment.
✓ Processing Time: Please allow 7-15 business days for the refund to be processed after we receive and inspect the returned item.
✓ Shipping Costs: Original shipping charges are non-refundable. The customer is responsible for return shipping costs.
✓ Inspection: Inspect your jewelry upon receipt. If you receive a damaged or defective item, contact our Customer Service team within 7 days of receipt.
✓ Send us a full copy of a video from receiving the item up to opening the package for the verification process.
✓ Replacement: We will arrange for a replacement or refund for the damaged or defective item.
